Please read the following terms and conditions very carefully, as your use of the service is subject to your acceptance of and compliance with the following terms and conditions (“Terms”).
By subscribing to or using any of our services, you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.
In these Terms, references to “you”, “User” shall mean the end user accessing the Website, its contents and using the Services offered through the Website. “Service Providers” mean independent third-party service providers, and “we”, “us”, and “our” shall mean Chaturango.com.
The domain name https://chaturango.com (hereinafter also referred to as the “Website”) is a sole proprietorship business in India.
If you use any of the services of the Website, its features and tools, you will be subject to the guidelines, terms and agreements applicable to the Website. By using the Website, you shall be bound to these terms and conditions.
All products /services and information displayed on the Website constitute an “invitation to offer”. Your order for purchase constitutes your “offer”, which shall be subject to the terms and conditions listed below. We reserve the right to accept or reject your offer. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.
Chaturango is an online website to create and sell handmade fabric products. It also resells handpicked fabrics without further significant processing. Users can make a purchase from the website. Upon placing an order, we shall ship the product to you and be entitled to its payment for the services.
Account and Registration
Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees, which can be changed into different currencies. Prices and products may change at the Website’s discretion.
Please note that the payment may be processed prior to the dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to the account from which you had made payments in respect of the order.
Cancellation by us
We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you have made payment for the same, the said amount will be reversed back to the account from which payment was made.
Cancellation by you
In case we receive a cancellation notice from you and the order has not been shipped by us, we shall cancel the order and refund the entire amount in case payment has already been made. The orders that have already been shipped by us will not be cancelled, and you will have to check our return policy for those orders.
Final and Binding Decision
Any decision taken by us in respect of the cancellation of an order shall be final and binding on you. You hereby agree to not dispute the decision made by us and accept the decision regarding such cancellation.
Credit/Debit card details
The Website believes that the Debit/Credit card details provided by you to get the services from the Website will be correct and accurate, and you will not provide any card details which are legally not owned by you. We will not utilize the information provided by you and will not be shared by the Website with any of the third parties unless required for fraud verification or by law, regulation or court order. We will not be liable for any Debit/Credit card fraud.
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, we reserve the right to cancel all past, pending and future orders without any liability. If your order is cancelled and your card is charged, we will reverse the charged amount to your account except the processing fee of the payment gateway or as per the conditions of the Transaction merchant.
The customer may be considered fraudulent if any of the following scenarios are met:
1. Customer doesn’t reply to the payment verification mail sent by us
2. Customer fails to produce adequate documents during the payment details verification
3. Misuse of another customer’s phone/email
4. Customer uses invalid email and phone no.
5. Overuse of a voucher code
6. Use of a special voucher not tagged to the email ID used.
7. Customer returns the wrong product
8. Customer refuses to pay for an order
9. Customer is involved in the snatch and run for any order
The customer may be considered a loss to business if any of the following scenarios are met:
1. Customer with a very high return rate
2. Invalid/Incomplete address cases
3. Repeated requests for monetary compensation for petty issues
Account for the customers falling in fraudulent or loss to business category may be blocked.
We have made every effort to display the colours of our products that appear on the Website as accurately in reality. However, as the actual colours you see will depend on your monitor’s colour settings, we cannot guarantee that your monitor’s display of any colour will be accurate.
Modification of Terms & Conditions of Service
If you still have any queries about our terms and conditions, kindly drop us an email at firstname.lastname@example.org, and we will reply to you within 3 working days.